Why is it so difficult to engage directly with Ricoh/Pentax?

1

I have never come across company that has such non existent presence when it comes to a product that they build - especially one that has an API. TBH it is making me question whether I should open the camera when I get it use this camera or just return it unopened.

Did I just miss the way to engage with them directly or are they truly offline.

2

https://theta360.com/en/support/contact/

RICOH IMAGING Customer Care
Toll Free: (800) 877-0155

Monday - Friday
8:00 a.m. - 5:00 p.m., Eastern Standard Time

You can also contact us by using our Customer Service Web Form. You’ll find the link below. Once you submit the form, we’ll usually get back to you via email within three business days.

Contact Customer Service Webform
Engagement Forum
Product
Repairs
For consumers in the United States only who require servicing of their Theta Product, please visit
http://us.ricoh-imaging.com/index.php/support/warranty-repair/repairs
for further information.

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3

If you intend to use the API, the community here has some experience. Feel free to ask your questions here. We’re not so experienced with the official SDK, but are using the API and image filters in different ways. Would be nice to get some more people involved in using the API.

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