Theta SC2 crash street view app

Hi,

I recently got a Theta SC2.

The theta app works perfect, but when I try to use the SC2 in the Google Street view app, the Theta SC2 crashes.
When I open the street view app, it connects to my SC2, but when I try to take a picture, I get no preview of the image on my phone and all the buttons on the SC2 stop responding.

Finally I have to hold the power-button on the SC2 for 10 seconds to reboot the SC2.

Anyone else got this problem?
Any known workaround?

Kind regards,
Davy

Please post the following:

  • phone model - whether it is Android or iOS, and model such as Google Pixel
  • OS version - example - Android 10
  • SC2 firmware version

https://support.theta360.com/en/download/firmware/sc2/

Should be 1.20 for SC firmware

Streetview version

Hi Craig,

Tested on a Samsung S10e - Android 10
The SC2 is updated to 1.2 and the streetview app is version 2.0.0.278526253
The last update on the streetview app appears to be in November 2019, which is older than the SC2.

I will try to install the streetview app on an other phone, to see if this makes a differance.

Davy

Thanks. I will try and do a test today with Pixel 2, Android 10.

I have confirmed some differences between the SC2 and the V/Z1 during tests with the mobile SDK and with my own test scripts. I have not tried the SC2 with Google Streetview.

Let’s both report back our tests.

I will share this discussion with my contacts at RICOH. The more information we have on testing, the better.

I did the same test on a motorola G7 Andoid 8.1.
Same result.

Crash of the SC2

Davy

@dvp Thanks for your help. I may not be able to test until this afternoon or tomorrow. I am including your test information in a report I am sending to RICOH.

I tested Google Streetview on a Moto-G 3rd Gen running Android 6. Note that I was not able to get Streetview to see my Google Pixel 2 running Android 10.

SC2 Test Process

image

image

image

SC2 locks, becomes unresponsive and I need to hard power off.

It’s stuck at this screen when I take a picture.

The SC2 then becomes unresponsive to physical button presses.

V Test

Works fine.