ERROR Ricoh Theta software freezing up + not converting


Hi, I have Ricoh Theta 3.9.1 software and am using a MacBook Pro with OS 10.12.6. I am converting mp4 files from a Ricoh Theta V camera and the software freezes up and does not convert some of the clips. The clips are all around 200 MB in size. Any suggestions what to do?

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@pdonah1 I have a similar setup, using RICOH THETA Mac desktop app 3.9.1 and running MacOS 10.14.4 on a laptop and 10.13.6 on an iMac.

– Have you tried shorter videos? I wonder if the size is causing problems. It shouldn’t, but that’s one guess.
– Probably not a great option, but if you want to send me a video that you can’t convert, I’m willing to try.

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Hi, I am converting 4K video files. I look forward to receiving your email address so that I can send you a file.
Thanks, Paul


Hi, The videos are all pretty small, around 215 MB in size and 25 seconds long. Could you send me your email address so that I can send you a video?
Thanks, Paul