[ERROR/BUG] Theta V Basic App Software PC not open videos on Windows 10

I bought a ThetaV to do a review in my country (in my language), for personal use and to discover other functions of the developer mode. But the problems are at the beginning because Apps for Windows do not work properly (they do not open the videos generated by the camera).

App Basic even recognizes the camera, looks at photos, and has upgraded softwware to Version 2.50.1, but did not open any MP4 video generated by the camera (neither the original inside the camera nor the version downloaded to the phone).

Has anyone encountered this error?

A post was merged into an existing topic: 3.7.3 windows software DOESNT WORK