Ricoh Theta X Wifi interruption when display off

Hello Community,
I have another problem regarding the Ricoh Theta X. I made the observation that Ricoh Theta X interrupts the wifi connection in AP mode when the display is turned off. Furthermore the display truns off automatically after a bit of time even if it is deactivated in settings. I testet this with two different Ricoh Theta X cameras. I don´t know if I have to do additional changes in settings or how I can fix this problem in general. Maybe someone can help me.
Thanks and best regards
Christopher

Is it possible that the camera is going to sleep?

Are you using the official mobile app?

What do you have sleep set to?

The sleepmode is definitively off and we are using the Dalux App (https://www.dalux.com/) for construction site documentation. The camera itself seems still working after the display turned off, but the connection to the Dalux Software/App is interrupted and I have to reconnect my IPhone to the camera.

Does the same problem occur with the official theta ricoh mobile app?

To get reliable API service with the THETA X, the Dalux App needs to set _cameraControlSource to “app”

_cameraControlSource

When the Dalux App is in use, does the camera look like this:

The problem seems not to occur with the official ricoh theta app. When using the official app the camera display shows the same content like in your picture, but when using the Dalux app the camera just shows the “normal” screen. SInce the dalux app just connects actively to the camera when the sitewalk is actually started and not when starting the app and configuring everything first. So maybe there is a workaround to send a rest command for setting the _cameraControlSource to “app” permanently or everytime I connect my IPhone to the camera. Thank you very much for your help Craig. Now I the “root problem” and also got more understanding how the ricoh theta x and regarding interaction works.

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@jcasman sent a note to dalux using their online contact form asking them to set _cameraControlSource to “app” when using the THETA X webapi. If we establish communication with the developer team, we may be able to work with them to improve the experience with the THETA X.


update Sept 27, 2022

@ChrisFromStrabag , we have not received a response from the general Dalux contact form. If you have any contacts at Dalux that you are willing to share with us, please send us a direct message. We hope to send them technical tips on working with the new THETA X camera as there are some small differences with the Z1.

Does the Dalux app work with the Z1 and V?

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