Our customers at the site(Basically big car showroom with lights ,etc) facing issues in connecting the Ricoh device with our app and we could not able to reproduce it in-house setup.
Below link it may due to electromagnetic emission interference. Do we have any other list of devices ,etc which emits more radiation apart from the list and any suggestion to overcome/avoid this please
you would really need to test on site to understand what may be interfering, but tell them to try switching camera wifi to 5ghz and not 2.4ghz, this seems to give a more reliable connection in most situations
Yes. SC2 is imcompatible with 5Ghz wifi. That’s the reason it’s the budget model.
Try to disable “Private Wi-Fi address” and then it might be stable.
@jcasman it would be good to figure out why disabling the “Private Wi-Fi Address” helps with connection before we recommend this widely. Suggest you ask RICOH why this setting would help connectivity with the official RICOH mobile app.
In parallel, you can use an iPhone with the RICOH official mobile app and document tests with connectivity to a THETA SC2 with and without “Private Wi-Fi Address” enabled. You can then publish your tests here.
Ideally, the test would be replicable and we can show that disabling “Private Wi-Fi Address” consistently improves connection.
As the default from iOS 14 is to have the “Private Wi-Fi Address” to be enabled, I would expect everyone with an iPhone to have this problem.
There may be an additional problem with connectivity.