Howdy! Sorry for taking so long. I’ve been cracking my head trying to find a solution for the problem.
I read to try putting the phone in airplane mode and use only Wi-Fi. It worked again!
Here are the steps I took that finally made it work:
Put phone in airplane mode and enable only Wi-Fi. It connects normally and very fast.
Restore phone’s normal connectivity (reconnect to cell service). Phone does not connect to camera. The app shows a spinning donut and never connects.
a) If I connect the phone to the camera using the phone’s settings app it says it’s connected but it does not have Internet connectivity, which is expected and has always been the case.
b) If I try to connect to the camera even with the phone saying it’s already connected, the app still says it’s not connected and asks to connect.
Put it back into airplane mode with only Wi-Fi and it connects again.
So, it appears that something when the phone is in normal connectivity mode is blocking the camera’s connection to the phone. It seems to be something in the Ricoh’s app, since the phone does not complain about connecting to the camera directly, even with the cell service enabled.
This problem started after Ricoh started supporting the new camera models with the same app. I wonder if it’s something related about how the new cameras connect?
Confirming my camera and phone setups:
- Camera: Ricoh Theta S, Firmware version 01.90
- Phone: Samsung Active S7, Android Version 8.0.0
- App version: 1.22.2
Any thoughts of anything else to try?