Theta S Wi-Fi error

thetas

#1

My Theta S’s Wi-Fi suddenly stopped working with the Android app.
It has been working fine but, out of the blue, the app says that it “cannot connect to the camera, check the wi-fi settings”.

I tried on my cellphone and a tablet. Both say that they are connected to the camera. However, when I try to connect the app to the camera using that little button on the lower right screen corner it gives me the error message above.

I already tried resetting the wi-fi to no avail. Camera has the latest firmware.

Camera did not drop or got wet. Any hints?


#2

Just confirming, latest firmware is 2.50.1? What model phone are you using?


#3

Correct on the firmware. I used the Windows desktop to update the firmware on the camera, per manual instructions.

Phone is a Samsung S7 Active running Android 8.0.0

Tablet is a Samsung Galaxy Tab 2 running Android 4.2.2

Both were connecting fine a bit more than one month ago.

Camera was stored and when I tried to use it this past weekend it had the wi-fi problem.


#4

I don’t have this problem myself, so I don’t know specifically. But trying to be helpful.

My best guess is firmware, but it seems like you’ve got that covered.

Have you tried pressing and holding the power button for longer than 8 seconds? Here’s a post with details: