I started the normal process of upgrading the firmware from 1.71 to 1.82 from phone and later from my mac.
On both devices I receive the message that the firmware was transferred to camera and after turn the camera off and then on the firmware update will begin.
But nothing happens.
I tried on mac, on windows on iphone.
Any thoughts?
I have not encountered this before. You may want to try contacting official RICOH customer support.
I’m having the same issue. Were you able to resolve this? Did you have to get ahold of Ricoh Customer Support? What was the fix?
Thanks!
The SC2 has both sleep and power-off. Try power off the unit by long-press, then try to upgrade the firmware again with the USB cable and desktop app.
Thanks for the reply Craig. Yea, I always long press to shut off. I’ve tried both tethered to laptop and Wireless Lan through iphone. Both say firmware was loaded to SC2 but when the SC2 is shut off then powered back on, the camera icon does not flash…only the wifi symbol flashes.
please either take a picture or better short video (like 5 seconds) of what the OLED on the screen looks like. Post it here or on someplace like google drive and post the link here
Isn’t that the normal set of icons on the SC2 OLED? Is there any other error message during the firmware upgrade process?
Does the camera still work, you just can’t update the firmware?
Correct. Firmware is not updating. Yes, those are the normal set of icons. There are no error messages. The camera still works, it’s just not doing what the manual says it will do after turning it off then back on after transferring the firmware to the camera. Then I go back into the ricoh app and it still shows its previous firmware version.
The whole reason for me trying to update the firmware is because the SC2 stopped auto connecting to my iphone. The only method that works to get it to connect is to forget its network, restart iphone, restart camera then re-connect to its wifi network. Sometimes even this requires a couple tries to get it to connect.
thanks for this additional information. @jcasman and I will ask a person we know at RICOH to see if they have any ideas.
Cool. Thanks for all your replies. Contacting RICOH support was my next step.
I think you should contact Ricoh customer support in parallel. Hopefully there is a simple fix
If you are stuck and have no alternative, you can try to reset the settings of your camera after backing up all your media. Unfortunately, there is no easy way to do this and you’ll need to access the camera API directly.
Note that the reset is likely not supported by RICOH officially. Also be aware that I don’t work for RICOH.