Adrian
August 29, 2020, 4:03pm
1
Hello,
I just wanted to install the latest version of the desktop software.
Unfortunately it hangs and doesn’t continue installation:
tried multiple times (with/without administration privileges/reboots)
I also had the software installed previously and it still shows up in installed software (but can’t uninstall it, at the uninstaller isn’t found)
Any help appreciated.
Thank you
Adrian
August 30, 2020, 2:45pm
2
I used CCleaner to remove the faulty installation information and clean the registry.
After that I was able to reinstall the software.
1 Like
I have had this problem for a long time now. I tried CCleaner free version but still did not work for me. I wish Ricoh would help resolve this issue, it is kind of a big deal
