Problem installing the Windows desktop app for Ricoh Theta S

Ricoh Hardware and Software
#1

Hi, I’ve got a couple of Ricoh Theta S’s and have been happy snapping away taking 360 pictures and videos using the Android mobile app.

It seems there are firmware updates available for the cam. I have firmware 1.11.

However, the Theta S Windows desktop app which you can download from https://theta360.com/en/support/download/ doesn’t seem to install anything?

The download is called ‘SphericalViewer.exe’, it pops up with an install bar and then silently disappears. I tried ‘Run as Administrator’ and the same thing occurs. I can’t see anything being installed in Program Files or in the Windows Programs menu. This is on two different machines, one Windows 7 Pro and the other Windows 10 machines, both 64bit.

What am I doing wrong?

Andrew

PS. the Windows live streaming application (UVCBlender_setup64.exe) installs and detects the Theta fine.

#2

Hi alfski
Be sure you have the latest Adobe Air Version 23.0
normally it installs together with the RICOH THETA app
You might have Adobe blocked in your firewall

https://get.adobe.com/air/
Regards Svendus

3 Likes
#3

Awesome Svendus, yes needed Adobe Air. I feel like an idiot now!

I’m sure that information is in the install manual somewhere.
Ricoh should make it more obvious on the app download site!

2 Likes
#4

Ricoh developers were on drugs when developing this, i can’t belive they don’t put it on their website, ot at least a frikkin warning from the installer!!

#5

I agree it’s difficult to find. if you want the support notice for Adobe Air 24, here’s the link.

https://theta360.com/en/info/support/2016-12-19/

Was this problem with Adobe Air 24 ever resolved?

#6

@codetricity
Hi iThink After the removal off Adobe Flash
Adobe Air are discontinued


check also this link
https://helpx.adobe.com/air/kb/archived-air-sdk-version.html
What to do next
Regards Svendus
1 Like
#7

@Svendus Happy New Year, nice to hear from you!

Adobe Air no longer needed to install RICOH THETA desktop app. Full recommended operating environment (Windows and Mac) listed here:

https://support.theta360.com/en/enviroment/#PCAPP

#8

@jcasman
Thank You :pray:
i Shall try later to day
we uninstalled the application yesterday to get into the troubles
one guy had on the Theta Facebook Group
:+1:

#9

Sadly the bacic app
do not install here on Microsoft Windows
Version 1909 (OS-version 18363.1316)
We tried several times the installer gets stuck

bacic app
bacic app1119×630 94.9 KB
installing
installing978×592 88.7 KB

it do not install on Windows
Version 1909 (OS-version 18363.1316)
installer
RICOH THETA Viewerfor Windows/Mac
Program
3.15.0.0
RICOH THETA
3.15.0
Ricoh Company. Lid. All rights reserved.
79.4 MB
2021-01-14 09:57
Enlish(USA)

2021-01-14_10-16-07 icopatible application

#10

Desktop app no longer uses Adobe Air. Install of 3.15.0 went fine. My results below.

Test on January 13, 2021.

image
image1143×309 16 KB

image

Install went fine.

image

image

1 Like
#11

Same here, I’m running RICOH THETA desktop app 3.15 on Windows 10. No problems.

#12

One difference could be the version of Windows 10.

svendus is using Version 1909 (OS-version 18363.1316)

I’m using 20H2, 19042.685, which is considerably newer.

What version of Windows 10 are you using?

#13

I’ve running 10.0.19042 Build 19042

I reinstalled just now. No issues.

#14

It could either be a problem related to the older version or a country-specific language issue that we can’t replicate with our US-versions of Windows 10.