I’ve merged this topic with the existing topic about 3.7.3 not work. I also changed the title to indicate that people are having problems with 3.8.
Just an FYI, this is an independent community forum, not an official RICOH support site. There’s no direct access to people that can modify the desktop software. What we can do is share usage tips. We also have limited ability to send feedback to Ricoh, but we can’t fix any problems with the software.
Again, no problem asking for help, but just want you to know the situation with this forum so you don’t get frustrated with an expectation that problems with the software can get solved by posting here.
Hope you have a great New Year’s Day.