Ricoh Theta V crashes during operation

Cordial greetings, friends. I’m new here on the forum. Speaking of Brazil. I need help from friends … When using the camera it locks up. It does not connect to the app nor can I disconnect or reset. Then you need to discharge the entire battery. When I load it again it starts to work and then presents the same problem. Some hint of what it might be - or procedures to perform on the camera.
Thank you for your attention