hi, thanks for the note. Just so you know, I don’t work for RICOH. This is just a community forum that is independent of RICOH. We. receive sponsorship, similar to a magazine receiving sponsorship. Your best course to solve the problem is to call the official RICOH customer support, which is probably different depending on the country.
You may have a manufacturing problem with your camera. We can’t really help with those problems on this community discussion group.
https://support.theta360.com/en/contact/
