Thanks. It’s good to not be alone. 
I uploaded 5 videos and 3 of the five got encoded to the proper resolution.
This one 6 minutes long, exported from Premiere Pro from 5 clips combined together. I wish the process was more repeatable.
Resolution at 5K, but at reduced bitrate which makes the frames grainier than the original. However, I’m just happy that it got encoded above 2K.