New Theta owner here. I have tried on multiple machines running Sierra and it launches, crashes, and sends a crash report, every time. I had to use a Windoze machine to verify the Basic App converted them properly. The version is 1.0.
I’ve tried this with limited success, but the app is not crashing, so I’m including my experience in the hopes you have something to compare against, at least.
I’m using a MacBook Air running Mac OS 10.11.6 (El Capitan). Installation seems fine. I have a THETA V .mp4 video file (62MB) that I recorded at Thanksgiving that I can view in VLC. While the RICOH THETA Movie Converter seems to boot up okay, I get a message window that says I need to drag and drop the video file onto the icon. However, when I do, it’s not recognized. (The icon doesn’t change, and also I can’t go into the app and use the menus to get to Open file. It closes as soon as I click OK on the message window.)
Oh, wait. Actually, according to the instructions in the ReadMe.pdf file (see below) that come with the download, I’m supposed to do a conversion using the main desktop RICH THETA app first. However, it doesn’t recognize the THETA V movie file either. sigh
I notice in the instructions that their example is an .mp4 file. Mine’s a .m4v file. It’s the same thing, I think. So after trying to actually convert with VLC, I just manually change the file name. Lo and behold, I can import it into the RICOH THETA app.
This is where I’m stuck. I don’t see how to do Step 3 in the instructions: “Uncheck the [top/bottom correction] check box and click the [Start] button.” And then, according to the ReadMe, if that works, it’ll append an “_er” to the video name. And then you drag that onto the Movie Converter app.
So, not the same problem, but it’s not smooth for me either. I think I can get it, I just need to fool around with the RICOH THETA app a little more.
The ReadMe.pdf that came with the download had the following instructions:
○ How to use RICOH THETA Movie Converter for Mac
Follow the procedure below to convert movie files with 360 o spatial audio into YouTube movie formats.
Connect RICOH THETA V to your computer using a USB device and copy a movie file (for instance, R0010001.MP4) you want to convert to your computer.
Start the main app for computer “RICOH THETA”, and drag and drop the movie file (for instance, R0010001.MP4) to it.
Uncheck the [top/bottom correction] check box and click the [Start] button.
Drag and drop the converted movie file (for instance, R0010001_er.MP4) to RICOH THETA Movie Converter inside the application folder.
When a dialog box appears, specify a file name and start conversion. After the file is converted, an MOV file (for instance, R0010001_er.mov) is output.
After the MOV file is output, upload it to YouTube.
This procedure applies when the firmware ver.1.00.2 and the main app for computer “RICOH THETA” ver.3.1.0 are used.
I’m not sure exactly how you would renew a certificate if it is a certificate issue – perhaps look at your Keychain Access on your Mac and audit repair as necessary? There is an option to request a new certificate?
I am NOT recommending this course of action since I’m not that familiar. The best course of action is to contact Ricoh I would think.
Perhaps a screenshot of the error would be helpful.
I run it on a Mac with High Sierra and have no issues with the Movie Converter.
Thank you for your usage report. It’s helpful for the community. It seems like the Ricoh Movie Converter application works in general, but it doesn’t work on certain computers, including the one I tested on. I can borrow my wife’s MacBook and try another test.