Theta Z1 Battery temperature error

1

We’re encountering frequent battery temperature errors on our Z1 while interval or video shooting. Its not hot out (~15C) or especially sunny. This device was used frequently in far warmer temperatures and for longer durations without issue last spring/summer so I’m not sure what has changed.

Any suggestions much appreciated!

2

Is it possible that there is a process running in the background of the camera?

  • Save all the pictures and media onto a separate backup drive.
  • Turn off camera by pressing and holding the power button for 8 seconds.
  • turn on and test again

Verify the firmware version

  • should be 2.00.1 or newer
  • use the free desktop app to check the firmware Download | RICOH THETA
  • if you updated the firmware, test again

Use force shutdown

  • press and hold the power and wifi buttons on the camera body for 8 seconds. Camera will shut down
  • test again

Delete all media from camera

  • if the above three steps do not work, try to first backup all your media from the camera, then
  • delete all media from camera after you back up the media onto a computer
  • turn off camera using step 1
  • restart camera and test again

If you are still having problems, then post this info:

  • camera firmware
  • process you are using to take the camera (such as a plug-in or other)
3

Thank you for your response. We’re running the latest firmware - 2.00.1. Using interval capture and no plug ins. I’ve been in contact with Ricoh support and it sounds like this is likely a sensor malfunction so we will have to have that serviced.

4

sorry to hear about that. Is the camera body warm to the touch when the temperature error appears on the screen?

5

The camera is not warm at all. This happens within a few seconds of turning it on even after its been sitting for hours.